Please note: Effective January 1, 2022, RMA Solutions LLC will strictly enforce that all items being returned for RMA must include all original accessories, if that is the case. Failure to comply will result in a rejected RMA and the items will not be processed for RMA. Items will be returned to the customer as is. BEFORE submitting any device, be sure to download and complete the attached form. Send it to garantias@instashop24.com and wait for a response from the RMA department. Devices sold as grade A, AB Mix Open Box, are warranted for 30 days with InstaShop24, (does not include cosmetic warranty) Only applies for functional use. There is NO warranty on the battery.